Privacy Policy

Introduction

This Privacy Policy states the collection, use and protection of the Personal Information collectedon this website. These terms and condition refers to MiStay and its subsidiaries. This policy is not applicable to our corporate partners or other business affiliates. We request you to independently view their privacy policies. Also, MiStay is not responsible or does not commit to privacy policy stated by Corporate Partners.

Information Collected by us

In general, you can browse this website without revealing any personal information about yourself. However, in the event you desire to make any reservations through our website, we will require information such as your name, contact number, email id, billing information, bank account details and such other personal information. You are requested to provide accurate and correct information. We shall not be responsible for the authenticity of the personal information or data supplied by the users and any inconvenience caused because of the same. Based on your use of our services and on your behaviour on this website, we may automatically track certain information about you. We use this information to do internal research on our users' demographics, interests and behaviour to better understand, protect and serve our users. We also monitor customer traffic patterns and website use, which enables us to improve the service we provide. We assure you that we will collect only such information as is necessary and relevant to us to provide you with the services available on the Site.

Personal Information

Personal Information is that information which, we may collect from you and is capable of identifying you. This information may include name, address, mailing address, telephone number, e - mail address, credit card number, debit card number, cardholder name, expiration date, information about the travel, bookings, co-passengers, transaction history with MiStay and any other information that is shared by users of the website.

Cookies

We may use data collection devices such as "cookies" on certain pages of the Site to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. We may also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Site.

Use of information collected

We assure you that we use the personal information you provide us only as appropriate and required in the ordinary course of business. We use your personal information to allow us to process your reservation on the website, to provide you with improved services, to contact you when it is needed by telephone and e-mail and to assist you, to share the same with trusted third parties, if so required. Further, the relevant information may be used by us to communicate with you on any matter relating to your reservation and / or to communicate the details thereof and of other services displayed on this website. We may also use your personal information to resolve disputes, troubleshoot problems, measure consumer interest in the services provided by us, inform you about online and offline offers, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce the Terms and Conditions of Use; and as otherwise described to you at the time of collection. The information may also be used to improve our marketing and promotional efforts, to analyse site usage, improve and customize the website’s content, layout, and services. These uses improve the website and help us to tailor it to meet your needs so as to provide you with a smooth, efficient, safe and customized experience while using the Site.

Sharing of information

In order to provide you the Services, we may provide your Personal Information as necessary to the following Third Parties without notice to you:

• Third Party contractors, who work on behalf of or with us to provide you with such services, to help us communicate with you or to maintain the Website, on a 'need to know' basis;
• Governmental authorities, in such manner as permitted or required by applicable law;
• Corporate entities and affiliates, to help detect and prevent identity theft, fraud and other potentially illegal acts, correlate related or multiple accounts to prevent abuse of our Services, and to facilitate joint or co-branded services that you request, where such services are provided by more than one corporate entity
• Another business entity, should we plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to your Personal Information and Sensitive Personal Data or Information

In the event we are required to respond to subpoenas, court orders or other legal process, your Personal Information may be disclosed pursuant to such subpoena, court order or legal process, which may be without notice to you.

Link to third party websites/ apps

The Website and any other communication sent to you may also contain/display Third Party advertisements and links to other websites, applications or products and services. MiStay is not responsible for the collection and use of data by these respective websites. MiStay has no control over the website of these third parties nor does it have access to technology/cookies utilised by them. Usage of these third party sites will be governed by their privacy policy. We urge all users to view their privacy policy before use of these third party websites.

Changes in this Privacy Policy

We may update this Privacy Policy in the future when we feel to do so. Any changes we may make to our Privacy Policy in the future will be posted on this page. You should access our privacy policy regularly in order to familiarize yourself with the latest policy.

Grievance Policy

Should you have questions about the Privacy Policy or our information collection, use and disclosure practices, you may contact us at the address: sandeep@mistay.in. We will use reasonable efforts to respond promptly to requests, questions or concerns you may have regarding our use of your Personal Information.

Express Consent

By using the Site and/or by providing your information, you consent to the collection and use of the information you disclose on the Site in accordance with this privacy policy.