FAQ

What is MiStay?

Mistay is an online hotel booking platform which allows you to book a hotel room by slots of hours instead of full day. You get flexibility in check-in & check-out time and pay only for the time slots you book. A complete day has been divided into 3 slots:

  • Morning (8 am – 11 am)
  • Day (12 noon – 7 pm)
  • Night (8 pm – 7 am)

You can select one or a combination of multiple slots based on your needs

If I book room for less than a day, do I pay less than the normal full day tariff?

Yes, absolutely. On booking room for less than a day, you pay only a fraction of the full-day tariff.

How can I book a room?

To book a room, you can follow the steps below:

  • Select the city, check-in date, slots, the no. of rooms & guests, and click on ‘Search’
  • Select the hotel of your choice
  • Provide your details at the confirmation box and complete the booking
Can I book multiple consecutive slots together?

Yes. You just need to click on all the consecutive slots for which you want to book the hotel room.

There is 1 hour interval between the slots. If I book the room for multiple consecutive slots, do I need to vacate it during the 1 hour interval?

No. If you have booked multiple consecutive slots together, you do not need to vacate the room during the 1 hour interval between the booked slots. The check-in time of the first slot and check-out time of the last slot will be the period for which the room will be booked for you.

Can I do full day booking at MiStay?

Yes, certainly. You can select any 3 consecutive slots and you’ll be charged only the tariff for one day.

E.g. – If you want to check in 12 noon on 25th April and check out at 11 am on 26th April, you can select the following 3 slots:

  • Day slot of 25th April
  • Night slot of 25th April
  • Morning slot of 26th April
Can I book multiple slots which are not consecutive?

You’ll have to do separate booking for the non-consecutive slots.

The hours for which I require a room does not exactly match with any of the listed slot timings. What shall I do?

We are bringing the first level of flexibility by breaking a day into 3 slots based on the peak requirements. There may still be cases when your timings do not exactly match with the slot timings. We request you to select the slots whose timings are closest to your requirements. It will be at hotels discretion if they can offer you room slightly outside the slot timings depending on availability.

I want to book room for less than a day in a city not listed in your website. What shall I do?

We are constantly expanding our operations to partner with hotels in new cities so that more people can benefit from our product. In case you don’t find you city in our website yet, do write to sandeep@mistay.in and we’ll try our best to start operations in your city at the earliest

What are the payment options available while booking a hotel online on MiStay?
Customers have the option to either make an advance payment or pay at the hotel during check-out. They can make advance payment through the card (debit as well as credit), net-banking or third party wallet. The wallets accepted on MiStay are Payzapp, Ola Money, Freecharge, SBI Buddy and Vodafone mPesa.
How can corporate travellers benefit by booking hourly basis hotels on MiStay?
Corporate travellers and people in transit who require rooms for few hours to freshen up before a meeting or a connecting flight/ train etc. used to suffer due to rigid check-in time at the hotel. Also, often corporate travellers want to check-in early or check-out late and standard 12-noon check-in isn’t convenient for them. MiStay created a platform called MiStay for Business where business travellers can pay for the time they are staying with a flexible check-in and check-out facility, a dedicated Relationship Manager and discounts and cashbacks catered exclusively for corporate travel needs.
Why was it not possible to book hotel rooms for few hours?
Earlier there was no concept of short stay hotels and hotels usually provided accommodation with rigid check-in and check-out time. Also offering rooms by hour comes with operational challenges and logistical complexities.There was also a challenge of dealing with the taboo associated with the booking of a room by hour. MiStay helped in solving the above problems by building a technology platform that provides a scalable solution to support the change required in booking hotel rooms by hour.
What is the cancellation policy at MiStay?
Different hotels have different cancellation policies with hotels deducting a particular percent of your total booking price based on the time you will cancel your confirmed booking before check-in. The same will be mentioned in the cancellation policy section of hotel profile page on our website. However, if the mode of payment is pay at hotel then there will be a free cancellation.
What is the minimum age to book an hourly hotel room?
The right to admission of allowing a guest of particular age group always lies with the hotel. According to law, guests need to be above 18 years of age to be allowed to check-in. However, there are some hotels which have an age limit greater than 18 years. All the above conditions apply equally well while booking an hourly hotel room through MiStay.
Can couples book a hotel through MiStay?
MiStay is primarily targeting the business travellers or people in transit. However, MiStay over the time has developed a large network of hotels with a considerable number of couple friendly hotels partnering with us. These couple friendly hotels take optimum care of the needs of couples while planning their accomodation. Whether it be lazy sundays or valentine day couple retreat. All those occasions for couples are made glamorous yet tranquil by providing short stay hotels with characterful suites, tranquil swimming pools and heady ambience. You are assured to enjoy a high-class hospitality and build lots of great memories to cherish.
Are MiStay hotels safe and secure for couples?
All the hotels we partner with, understand Indian jurisdiction and abide it with the utmost respect. The safety of the guests while they are staying in the hotel and their belongings are of utmost importance and the hotel management takes the requisite steps in providing a safe and secure environment for the guests not limiting to couples itself.
Does MiStay partner hotels accept guests with Local IDs?
The right to admission of whether to allow local ID holders, unmarried couples always lies with hotels. Even if the hotels accept local ID cards but they think that there’s something suspicious about the guests, they have the right to deny the room. If there is no mention of restrictions related to allowing local IDs or unmarried couples in the hotel policy section of hotel profile page in our website, it means those hotels accept local ids or unmarried couples. A large network of couple friendly hotels partnering with MiStay accepts guests with Local ID cards.
How do you pronounce MiStay?
MiStay is short for Micro Stay. People tend to pronounce MiStay as Mi Stay or My Stay. The correct pronunciation of MiStay is maɪsteɪ.
How is MiStay different from other companies like StayUncle, LuvStay etc?
Companies like StayUncle, LuvStay are specifically targeted at providing hotels for unmarried couples. But we understand that flexible hotel room booking is a requirement for any traveller. We primarily target business travellers or people in transit who need a room for few hours in Hotels near Airport or Railway Station. We provide a dedicated Relationship manager for corporate travel needs along with exclusive discounts and cashbacks for business travellers. MiStay over the time has built a large network of hotels with a considerable number of couple friendly hotels also partnering with us. We make sure that requisite quality standards are maintained at our partner hotels so as to provide an enriching and satisfying stay for the guests. Also, because of the diverse portfolio of hotels under our umbrella we are able to fulfil the need for different types of customer apart from the aforementioned like -
  • Backpackers who are more inclined towards sightseeing or understanding the local culture and tradition and need the hotel room just to spend the night and have a good sleep.
  • Leisure travellers who want to experience the royal hospitality of 5-star luxury hotels. They can experience this by booking room by hours through MiStay luxury hotel partners.
  • Student travellers who travel to different cities for writing the test or hunting for jobs and require room for few hours to get ready. “Day use” perfectly fits into their needs.
Will I be charged extra if I bring a visitor along with me just for few hours?
There are 2 situations here:
  • If the hotel charges the same rate for single occupancy as well as double occupancy rooms then you can book the double occupancy room and the visitor will not be charged any amount as the guest has already paid for the same.
  • However, if the hotel charges different rates for single occupancy and double occupancy rooms then the guest on bringing the visitor along with him/her, needs to pay the respective amount being charged for a particular slot booked in double occupancy room Also, If the visitor happens to be female and the guest already booked through hotel is male or vice versa then some hotels may demand Local IDs or other verification in accordance with the hotel policies mentioned in the hotel policy section of hotel profile page in MiStay website.
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